Returns & Exchanges

Due to the artisanal and personal nature of our fragrances, we offer a 30-day return window for unopened and unused products to ensure the highest quality standards. We strive to make your experience as hauntingly beautiful as our scents, providing seamless transitions for eligible exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Vessel

  Securely pack the unused perfume in its original decorative packaging to ensure it remains protected during its journey back to us.

• 3.
  Dispatch the Package

  Affix the provided shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Await the Transformation

  Once our artisans inspect the returned item, we will process your refund or ship out your exchange within 5-7 business days.